Privacy Policy & Terms of Use

LUMA is not:

• —An emergency service
• —A primary care provider
• —A replacement for in-person medical care

If you are experiencing a medical emergency, call 911 immediately.

Use of this website, including:

• —Viewing content
• —Messaging
• —Booking appointments

DOES NOT establish a provider–patient relationship.

That relationship is only formed after:

• —Full medical intake
• —Clinical review
• —Explicit acceptance into care

We reserve the right to decline care for any reason within legal/ethical bounds.

All content is for educational purposes only.

We make no guarantees regarding:

• —Weight loss
• —Hormonal optimization
• —Performance outcomes
• —Symptom resolution

Medical decisions are individualized and based on:

• —Clinical judgment
• —Labs
• —Risk assessment

By participating in LUMA services, you acknowledge:

• —Medical care carries inherent risks
• —Medication use (including GLP-1, TRT, and others) carries known and unknown risks
• —Lifestyle interventions may impact your health

You voluntarily assume full responsibility for your participation.

Payment does NOT guarantee:

• —Medication approval
• —Specific drug access (GLP-1, TRT, etc.)
• —Continuation of therapy

All prescriptions are:

• —Based on medical necessity
• —Subject to provider discretion
• —Subject to pharmacy availability

By purchasing any service, you agree:

• —Consultation fees are non-refundable under all circumstances
• —Membership fees are recurring and non-refundable once billed
• —You are paying for time, expertise, and access — not guaranteed outcomes

You explicitly agree:

• —Not to initiate chargebacks for services rendered
• —That doing so constitutes a breach of this agreement
• —That LUMA may pursue recovery of funds, fees, and legal costs

• —Membership automatically renews unless canceled per policy
• —3-month minimum membership is required before cancellation
• —No refunds for unused time or partial billing periods

LUMA reserves the right to:

• —Adjust pricing with notice
• —Modify services
• —Terminate membership at any time

You agree to:

• —Provide accurate, complete medical history
• —Disclose ALL medications and conditions
• —Follow medical instructions

You accept full responsibility for:

• —Non-adherence
• —Undisclosed conditions
• —Misuse of medications

Medications are fulfilled by third-party pharmacies.

LUMA is NOT responsible for:

• —Shipping delays
• —Lost or damaged medications
• —Pharmacy errors
• —Medication shortages
• —Adverse reactions outside provider guidance

You agree that:

• —Medication use is at your own risk
• —You will seek emergency care when appropriate

You acknowledge and accept:

• —Telemedicine has limitations vs in-person care
• —Diagnosis may be limited without physical exam
• —Technology failures may occur

You consent to:

• —Electronic communication
• —Virtual consultations
• —Remote care decisions

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

LUMA, its providers, and affiliates are NOT LIABLE for:

• —Any direct, indirect, incidental, or consequential damages
• —Medical outcomes or lack of results
• —Decisions made based on provided recommendations
• —Complications from treatment or non-treatment

TOTAL LIABILITY IS LIMITED TO THE AMOUNT PAID FOR SERVICES.

You agree to defend, indemnify, and hold harmless LUMA from:

• —Claims arising from your actions
• —Misuse of medications
• —Failure to follow guidance
• —False or incomplete medical information

We collect:

• —Personal information
• —Medical history
• —Payment information
• —Website usage data

We use this to:

• —Provide care
• —Process payments
• —Communicate with you

We utilize HIPAA-aligned systems such as:

• —EHR platforms (e.g., Healthie)
• —Payment processors (e.g., Stripe)

We do not sell personal health data.

While we use secure systems, you acknowledge:

• —No system is 100% secure
• —Electronic communication carries inherent risk

You accept these risks when using our services.

You must:

• —Be 18+
• —Reside in a state where providers are licensed (Georgia)

Providing false location or identity information is grounds for immediate termination.

LUMA may refuse or discontinue care if:

• —Care is not medically appropriate
• —Policies are violated
• —Safety concerns arise

You will be referred appropriately when necessary.

All website content is owned by LUMA.

Unauthorized use, reproduction, or distribution is prohibited.

You agree:

• —To resolve disputes via binding arbitration
• —To waive the right to jury trial
• —To waive participation in class-action lawsuits

Jurisdiction: State of Georgia

We may update these terms at any time.

Continued use = acceptance of updated terms.